---
title: 'Frequently asked questions'
url: 'https://cliniquevia.ca/en/faq'
markdown: 'https://cliniquevia.ca/en/faq.md'
lang: en
date: '2026-11-08'
description: 'Learn how psychotherapy and counselling differ and what to expect about first meetings, session fees and insurance coverage at Clinique Via.'
---

Practical information

# Frequently asked questions

Answers about our services, choosing a clinician, and preparing for your first meetings.

## What is the difference between psychotherapy and counselling?

**Counselling** is a supportive, goal-oriented process. It helps you through everyday challenges, life transitions and stressful situations. It focuses on making sense of what you’re going through, building coping skills and finding practical ways forward.

**Psychotherapy** is a form of psychological treatment for mental health conditions, behavioural difficulties or other problems that cause psychological suffering or distress. It aims to bring about significant, lasting changes in how you think, feel or act, in your relationships or in your overall well-being. It can help you explore patterns behind your concerns, including difficulties that have been present for a long time. In Québec, psychotherapy is a reserved activity.

At Clinique Via, our psychologists provide psychotherapy. Our counsellors provide counselling. Counselling psychology practicum students in a master’s program provide counselling at a reduced fee under the supervision of one of our psychologists.

## How do I find a clinician who might be a good fit?

Our [team profiles](https://cliniquevia.ca/en/team) describe each clinician’s role, whom they support, the concerns they work with, and their approaches. You can ask a clinician how they would work with you or your family.

## What can I expect in the first meetings?

In your first meetings, your clinician will explore what brought you in, how it affects your daily life, and the history and circumstances behind it. Together you will define clear goals and agree on a plan, including the approach and how often you will meet. By the end of these meetings, you will have a shared understanding of your situation and a clear direction forward.

For children, parents or caregivers may be involved from the start. Your clinician will explain how and when you will take part. See our [Children and parenting page](https://cliniquevia.ca/en/services/children-parenting) for more about your role.

In Québec, young people aged 14 and over can generally consent to psychological services on their own. What they share with their clinician is confidential. The clinician explains when information may be shared with parents or others, with the young person’s permission or when the law allows or requires it. This can include urgent situations involving a serious risk of harm.

## How much do sessions cost, and are they covered by insurance?

Fees depend on the clinician and the type of service. [Contact us for current rates](https://cliniquevia.ca/en/contact#contact-form). Private insurance plans may cover psychological or counselling services. Before your first session, check with your insurer which professions your plan covers and how much it reimburses.

---

## Navigation

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